Return Policy
Unused items can be returned within 30 days of delivery for an exchange or refund. An RMA "Return Merchandise Authorization" is required and returns sent back without an RMA will be denied. Please contact our Support Team if you would like to return an item, and see below for exceptions to this policy.
Return Policy:
Unfortunately we cannot accept returns on the following items: Special order/non-stock items that we bring in specifically per customer request, gas cylinders, N95 masks, Respirators or Face Shields, PAPR helmets or systems, electronic repair parts or used/demo machines - purchase of these items is FINAL.
Return Policy:
- Item(s) must be in original packaging, unused, undamaged and in sellable condition. Please note all shipping charges are the responsibility of the customer.
Returns will be inspected and may be denied or made subject to restocking fees of 25% to 90% if item(s) are opened, used or damaged. Refunds issued are for the purchase price plus taxes (if charged).
- All returned merchandise must be in original factory carton, including all packaging materials, manuals and all accessories. Please do not tape or write anything on the item or the original manufacturer's packaging.
- Any items returned without a written "Return Merchandise Authorization" will be refused.
- Any items returned not in brand new, sellable condition are subject to a restocking fee or refusal, this includes returns that have altered packaging.
- Please note, shipping charges are not refundable. Shipping cost will be deducted on return orders where free shipping promotion was selected.
- Customers are responsible for the safe return of their merchandise. If their items are lost or damaged in transit back to Canada Welding Supply, the customer will be liable for the damage. We encourage you to purchase shipping insurance with the courier on high value items to avoid additional costs.
How long will it take for my return to be processed?
Once received, please allow our team 3-5 business days to process your return.
You will be contacted via e-mail with your refund confirmation or if there are any updates.
The length of time it takes for the funds to show back on your original method of payment will vary depending on your financial institution, but can typically take up to 7 business days.
What if my order is damaged in transit?
Shipping Insurance is an optional add-on to all purchases and can be added at check-out. For a small fee, your shipment will be fully insured if lost, damaged, or stolen while in transit.
Visible freight damage to all packages must be refused and Canada Welding Supply must be contacted immediately. Deliveries made by common carrier (LTL freight) must be inspected both outside AND inside. Please check your machine thoroughly and refuse the delivery if there is any damage.
Canada Welding Supply will not replace, issue credit, or accept return of any damaged machine delivered by common carrier (LTL) once it has been signed for and accepted. Accepting a freight/LTL delivery will be considered full acceptance of the equipment in the condition in which it was received.
Internal/concealed damage to a package delivered by Canada Post/Canpar, UPS, FedEx, etc (small package delivery, less than 80 lbs) must be reported to Canada Welding Supply immediately upon receipt. Please email images of your damaged product and packaging to support@canadaweldingsupply.ca.
If the customer has purchased Shipping Insurance, Canada Welding Supply will open a claim for a speedy refund or replacement order.
Visible freight damage to all packages must be refused and Canada Welding Supply must be contacted immediately. Deliveries made by common carrier (LTL freight) must be inspected both outside AND inside. Please check your machine thoroughly and refuse the delivery if there is any damage.
Canada Welding Supply will not replace, issue credit, or accept return of any damaged machine delivered by common carrier (LTL) once it has been signed for and accepted. Accepting a freight/LTL delivery will be considered full acceptance of the equipment in the condition in which it was received.
Internal/concealed damage to a package delivered by Canada Post/Canpar, UPS, FedEx, etc (small package delivery, less than 80 lbs) must be reported to Canada Welding Supply immediately upon receipt. Please email images of your damaged product and packaging to support@canadaweldingsupply.ca.
If the customer has purchased Shipping Insurance, Canada Welding Supply will open a claim for a speedy refund or replacement order.
If the customer has not purchased shipping insurance, Canada Welding Supply will open a claim with the courier to investigate and reimburse the customer - courier investigations can take up to 40 business days, and are not guaranteed a full value refund/replacement of the damaged item.
What if there is a problem with my order?
Contact us within 10 days of receiving your order for any product defect issues or missing items. Email support@canadaweldingsupply.ca with the SKU of the item in question a long with any images of the shipping packaging if applicable (i.e., if package looks tampered with or damaged in transit).
What if my item is defective?
Every Manufacturer has their own unique warranty process, but we're happy to help you through it! Please email support@canadaweldingsupply.ca and we can support you through the warranty process with the appropriate manufacturer. In your email, please include: the product's Serial Number (if applicable), SKU, and any images/videos of the issue.
What if my welding machine needs repair?
Canada Welding Supply will be happy to assist you in finding your local authorized service facility. Please contact us directly.